Terms of Service
Terms of Service
Last updated: 27 October 2026
1. About Us
This website is operated by CHASE THE WALL LTD, a company registered in England and Wales.
- Company name: CHASE THE WALL LTD
- Company number: 17546353
- Place of registration: England and Wales
- Contact: Please use the Contact Us page on our website.
In these Terms of Service, “we”, “us” and “our” refer to CHASE THE WALL LTD, trading as Chase the Wall.
By visiting our website or placing an order, you agree to these terms. Please read them carefully before making a purchase.
2. Using Our Website
You agree to use our website lawfully and not to misuse it, interfere with its operation or attempt to gain unauthorised access to our systems.
We may update, change or remove website content from time to time. We aim to keep information accurate and up to date, but we cannot guarantee that every description, image or item of information will always be completely error-free.
3. Our Products
Chase the Wall specialises in swimming equipment, swimwear and accessories for swimmers.
We make reasonable efforts to display product descriptions, colours, sizes and images accurately. However, colours may appear differently depending on your device, and minor variations may occur.
Please check product descriptions, size guides and any product-specific information before ordering. If you need help choosing an item, please contact us before making your purchase.
All products are subject to availability. If an item becomes unavailable after you place an order, we will contact you and explain the available options, including a refund where appropriate.
4. Orders and Contract Formation
When you place an order, you are making an offer to purchase the selected products.
You should receive an order confirmation by email. This confirms that we have received your order, but does not necessarily mean that we have accepted it. Acceptance will normally take place when we confirm that your order has been dispatched.
We reserve the right to cancel or refuse an order where there is a legitimate reason, such as a product being unavailable, a pricing or listing error, suspected fraudulent activity or an issue with payment. If payment has already been taken for an order we cannot fulfil, we will arrange an appropriate refund.
Please check your delivery details carefully before completing your order. Contact us as soon as possible if you notice an error. We cannot guarantee that changes can be made once an order is being processed.
5. Prices and Payment
All prices will be displayed in pounds sterling (£) unless stated otherwise.
We take reasonable care to ensure that prices are accurate. If we discover an obvious pricing error, we will contact you before proceeding with the affected order.
Payment must be completed using the payment methods available at checkout. Payments are processed through the relevant payment provider; we do not ordinarily receive or store your full payment card details.
Any delivery charges or other applicable costs will be shown before you complete your order.
6. Delivery
We aim to dispatch and deliver orders within the estimated timeframes displayed on our website or provided at checkout.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, such as postal delays or disruption to delivery services. If a significant delay occurs, we will take reasonable steps to keep you informed.
Delivery charges, available services and estimated delivery times will be displayed at checkout or on our Delivery Information page.
Please ensure that your delivery address is correct and that someone can receive the parcel where required. If an order appears to be delayed or missing, please contact us so we can help investigate.
Nothing in these terms removes your statutory rights relating to delivery.
7. Cancellations, Returns and Refunds
We want you to be happy with your purchase. Our full cancellation, returns and refund arrangements are set out in our Delivery & Returns information.
If you are a consumer purchasing online in the UK, you will generally have a legal right to cancel most purchases within 14 days of receiving the goods, followed by a further 14 days to return them. Some exceptions apply, including certain personalised or sealed goods where the law permits an exception.
Where you exercise a statutory cancellation right, we will provide any refund required by law. You may be responsible for the direct cost of returning goods where we have informed you of this before purchase, unless the item is faulty or the law requires otherwise.
Faulty, damaged or incorrectly supplied goods are dealt with in accordance with your statutory rights. Please contact us with your order details and information about the issue so we can assist.
Our returns policy does not affect your legal rights.
8. Product Information and Safety
Please use swimming equipment and accessories in accordance with the product instructions and any relevant safety warnings.
Swimming products are not a substitute for appropriate supervision or safe swimming practices. Children should be supervised by a responsible adult as appropriate to their age, ability and the product being used.
Where a product includes specific fitting, care or safety instructions, please read and follow them before use.
9. Promotions and Discount Codes
Any promotional offers or discount codes may be subject to additional terms, including expiry dates, product exclusions or minimum spend requirements. Where applicable, these conditions will be made clear when the offer is advertised.
Unless stated otherwise, promotions cannot be exchanged for cash and may not be combined with other offers.
We reserve the right to correct errors in promotional information and withdraw or amend an offer where we have a legitimate reason, subject to applicable law.
10. Intellectual Property
Unless stated otherwise, content on this website, including our branding, text, graphics and original imagery, belongs to or is licensed to CHASE THE WALL LTD.
You may view and use the website for personal, non-commercial shopping purposes. You must not reproduce, distribute or commercially exploit our content without permission, except where permitted by law.
Product names, logos and trademarks belonging to other companies remain the property of their respective owners.
11. Website Availability and Liability
We aim to keep our website available and operating correctly, but we cannot guarantee uninterrupted or error-free access.
Nothing in these terms excludes or limits liability where doing so would be unlawful. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and any rights or remedies you have under applicable consumer law.
Subject to the above, we are not responsible for losses that were not reasonably foreseeable or for losses arising from business use of the website where you are purchasing as a consumer.
These terms do not affect any statutory rights you may have.
12. Privacy and Cookies
Our Privacy Policy explains how we collect, use and protect personal information.
Our website may also use cookies and similar technologies. Further information about these technologies and any choices available to you is provided through our website's cookie information or settings, where applicable.
13. Third-Party Services and Links
Our website may contain links to third-party websites or use third-party services, such as payment and delivery providers.
We are not responsible for the content or policies of external websites. Your use of third-party services may also be subject to their own terms and privacy policies.
14. Changes to These Terms
We may update these Terms of Service from time to time. The latest version will be published on this page, with the date of the most recent update shown at the top.
Changes will not remove rights you already have under applicable law.
15. Governing Law
These terms are governed by the laws of England and Wales, except where mandatory consumer protection laws in another part of the UK or elsewhere apply.
If you are a consumer, you may also have the right to bring proceedings in the courts available under applicable consumer law.
16. Contact Us
If you have a question about these terms, an order or a product, please contact us through the Contact Us page on our website.
CHASE THE WALL LTD
Company number: 17546353
Registered in England and Wales
Helping you chase that next touch.