Contact Us

We're here to help you chase your next touch.

Whether you're looking for the right swimming gear, have a question about an order or need a little help before making a purchase, we'd love to hear from you.

How Can We Help?

Product Enquiries

Need help choosing goggles, swim caps or training equipment? Get in touch and we'll do our best to help.

Orders & Delivery

Have a question about an order or its delivery? Please include your order number where possible so we can assist you more efficiently.

Returns & Refunds

If you need help with a return or refund, please see our Delivery & Returns page for further information, or contact us with your query.

Something Else?

We're always happy to hear from our customers. Please get in touch with any other questions or feedback.

Get in Touch

hello@chasethewall.com

Please use the contact form below to send us a message. We'll aim to respond within 1–2 working days, Monday to Friday.

Customer Service & Dispatch

Customer Service Hours

We're a small, independent business with other commitments alongside running Chase the Wall.

We aim to respond to emails and contact form enquiries within 1–2 working days, Monday to Friday. Messages received at weekends or on bank holidays will be answered as soon as possible during our next working period.

We appreciate your patience and will always do our best to help.

Order Processing & Dispatch

Orders are usually dispatched within 1–2 working days via Royal Mail. Orders placed at weekends or on bank holidays will normally be processed on the next working day.

Delivery times begin once your parcel has been handed over to Royal Mail. Once your order has been dispatched, we'll provide tracking information where applicable.

Please note that dispatch and delivery times may occasionally be affected by circumstances outside our control.

Thank you for choosing Chase the Wall.

Chase the Wall
Helping you chase that next touch.