Delivery & Returns

Last updated: 27 October 2026

At Chase the Wall, we want getting your swimming essentials to be as straightforward as possible. Below you'll find information about our delivery options, dispatch times, returns and refunds.

1. Order Processing & Dispatch

We aim to dispatch orders within 1–2 working days of receiving your order.

Orders placed at weekends or on bank holidays will normally be processed on the next working day.

We're a small, independent online business, so occasionally dispatch may take a little longer. If there's a significant delay affecting your order, we'll do our best to keep you informed.

You'll receive confirmation when your order has been dispatched, along with tracking information where applicable.

2. Delivery Options

We plan to offer the following Royal Mail delivery services:

Royal Mail Tracked 48 — Standard Delivery

Our standard delivery option is Royal Mail Tracked 48.

Royal Mail aims to deliver Tracked 48 parcels within 2–3 working days after dispatch. This is an estimated delivery timeframe, not a guaranteed delivery date.

Royal Mail Tracked 24 — Express Delivery

Need your kit sooner? Where available, you can select Royal Mail Tracked 24 at checkout for an additional charge.

Royal Mail aims to deliver Tracked 24 parcels within 1 working day after dispatch. This is an estimate rather than a guaranteed delivery date.

Please remember that dispatch time is separate from delivery time. Selecting Tracked 24 does not necessarily mean your order will arrive the day after you place it.

Delivery Charges

Available delivery services and their prices will be displayed at checkout before you complete your purchase.

Tracking Your Order

Once your order has been dispatched, use the tracking details provided to follow your parcel's progress.

You can also visit the Royal Mail tracking website:

https://www.royalmail.com/track-your-item

If your parcel hasn't arrived within the expected timeframe, please contact us with your order number so we can help investigate.

3. Delivery Addresses

Please check your delivery address carefully before completing your order.

If you notice an error, contact us as soon as possible. We cannot guarantee that we can change the address once an order has been processed or dispatched.

If a parcel is delayed or returned to us because an address was entered incorrectly, we'll work with you to establish the appropriate next steps.

4. Cancelling an Order

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible. We'll do our best to stop it, although we cannot guarantee cancellation once processing is underway.

For most online purchases, UK consumers also have a statutory right to cancel within 14 days of receiving their goods. Further details are provided below.

5. Returns

If you've changed your mind about a purchase, you can generally cancel most online orders within 14 days of receiving your goods.

After notifying us that you wish to cancel, you generally have a further 14 days to return the items.

To request a return, please contact us through our Contact Us page and include your order number and the item you wish to return. We'll explain the next steps.

Please take reasonable care of items while they're in your possession. You may inspect goods as you would in a shop, but you may be responsible for any diminished value resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Some exceptions apply to statutory cancellation rights, including certain sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed, where the legal requirements for that exception are met.

Return Postage

For a change-of-mind return, you may be responsible for the direct cost of returning the item, provided this has been communicated to you before purchase.

If an item is faulty, damaged or incorrectly supplied, please contact us before returning it so we can help arrange an appropriate resolution. You will not be charged return costs where the law requires us to cover them.

6. Faulty, Damaged or Incorrect Items

We're sorry if something isn't right with your order.

Please contact us with your order number and a description of the problem. Photographs can also be helpful if an item has arrived damaged or the wrong product has been supplied.

We'll review the issue and explain the next steps. Your statutory rights under UK consumer law remain unaffected.

7. Refunds

Once a return or cancellation has been processed, we'll confirm the refund arrangements.

Where a statutory cancellation right applies, refunds will be made in accordance with the applicable legal requirements. This will generally include the cost of standard delivery originally paid, although any additional cost of choosing a more expensive delivery option may not be refundable.

Refunds will normally be made using the original payment method, unless otherwise agreed where legally permitted.

Your payment provider may take additional time to show the refund in your account.

8. Missing or Delayed Parcels

Although we use tracked delivery services, delays can occasionally occur.

If your parcel hasn't arrived within the expected delivery timeframe, please contact us with your order number and tracking reference, if available. We'll help investigate the issue with the delivery provider.

Your statutory rights regarding delivery and non-delivery are not affected by these terms.

9. Contact Us

If you have any questions about delivery, returns or refunds, please visit our Contact Us page.

We aim to respond to customer enquiries within 1–2 working days, Monday to Friday. Messages received at weekends or on bank holidays may take a little longer.

Thank you for choosing Chase the Wall.

CHASE THE WALL LTD
Company number: 17546353
Registered in England and Wales

Helping you chase that next touch.