Frequently Asked Questions

Welcome to Chase the Wall! Whether you're shopping for your next training session, preparing for race day or finding the right kit for your young swimmer, we're here to help.

Orders & Payments

How do I place an order?

Simply browse our collections, choose the products you need and add them to your basket. When you're ready, proceed to checkout and follow the instructions to complete your purchase.

What payment methods do you accept?

The payment methods available for your order will be displayed at checkout.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible. We'll do our best to help, but changes may not be possible once your order has been processed or dispatched.

Will I receive an order confirmation?

Yes. Once your order has been placed, you should receive an email confirmation. Please check your junk or spam folder if you cannot find it.

Delivery

How long will delivery take?

Available delivery options and estimated delivery times will be shown at checkout. We'll aim to get your swimming essentials to you as quickly as possible.

Will I receive tracking information?

Where a tracked delivery service is used, your tracking details will be provided once your order has been dispatched.

What should I do if my order hasn't arrived?

If your order hasn't arrived within the expected timeframe, please contact us with your order number. We'll help you look into it.

Do you deliver outside the UK?

Our available delivery destinations will be shown at checkout. If you're unsure whether we deliver to your location, please contact us before ordering.

Products & Sizing

How do I choose the right swimming goggles?

The right goggles should fit comfortably and create a good seal around your eyes without needing to be overtightened. Consider the swimmer's age, fit preferences and intended use. If you're buying for a junior swimmer, check the product description for age or fit guidance.

Do you sell swimming kit for children and teenagers?

Chase the Wall is being built with club swimmers, junior and teen swimmers, and their families in mind. Our range will include swimming essentials for training and competition, with the available sizes and age guidance shown on individual product pages.

How do I choose the right swimwear size?

Please refer to the size guide and product measurements where provided. Sizing can vary between brands, so we recommend checking the individual product information before ordering.

Are your products suitable for competitive swimming?

Our range is intended to support swimmers across training and competition. Product descriptions will explain the intended use of individual items. For competition-specific requirements, check the relevant swimming governing body's rules and your club's guidance.

Will products look exactly like the pictures?

We aim to show products as accurately as possible. However, colours may look slightly different depending on your screen, and some product details may vary by model or manufacturer.

Returns & Refunds

Can I return an item?

You can find our return conditions, timescales and instructions on our Delivery & Returns page. Your statutory consumer rights still apply.

What if my item arrives faulty or damaged?

Please contact us with your order number and details of the issue. If possible, include photographs of any damage so we can help resolve it.

How long will my refund take?

Once a return or refund has been approved, we'll explain the next steps. The time it takes for the money to reach you may depend on your payment provider and the applicable refund rules.

Contact & Support

How can I contact Chase the Wall?

Please visit our Contact Us page and send us a message. Include your order number if your question relates to an existing order.

How quickly will you reply?

We'll aim to respond as soon as possible. During busy periods, replies may take a little longer.

I can't find the answer to my question. What should I do?

No problem! Get in touch through our Contact Us page and we'll do our best to help.

Chase the Wall
Helping you chase that next touch.